VISIT SITE
Strategic Consulting / Solution Architecture — Luxembourg 2020
Next-Generation Process in Traditional Business
Context & objectives
The leading international luxury business was looking for a way to increase the efficiency of its front-office process by automatically generating internal documents depending on the shipment destination ofThe leading international luxury business was looking for a way to increase the efficiency of its front-office processes by automatically generating internal documents depending on the shipment destination of their clients. Their current manual approach did no longer fit their needs due to the limited number of records that could be treated by the team in place. their clients. Their current manual approach did no longer fit their needs due to the limited number of records that could be treated by the team in place.
TThe goal was to make sure that all internal (stockers, instructions,etc) and external documents (invoices, packing lists, specific shipment files, etc.) would be generated automatically, while ensuring that we could link each to the right client in their existing system and assign each of them to the correct processing team afterward.
Approach
We started by defining together the scope of the project and its complexity (number of process requiring document generation, number of templates, categories characteristics, information to inject per We started by defining together the scope of the project and its complexity (number of process requiring document generation, number of templates, categories characteristics…). document). We then realised a systematic audit of every process of the front office to understand deeply its actors and their interactions. We then used Natural Language Processing (NLP) techniques to classify any incoming order automatically.
Process Audit
We then realised a systematic audit of every process of the front office to understand deeply its actors and their interactions. We then used Natural Language Processing (NLP) techniques to classify any incoming order automatically.
Co-creation
Working in close collaboration with the front office, I produced a functional prototype of a system using the fastest path to achieve the various deliverables required by the department.
Software development
I developed a fully functional ERP System taylored to the needs of the organisation.
Results
With the solutions I provided, Meerapfel was able to :
• Overcome performances issues related to their fragmented IT environments and workflows.
• Diminished effectively the front office’s workload and the processing time needed to generate internal and external documents, allowing to handle all ordering documents daily and considerably save time.
• Increase the precision of the information architecture, eliminate redundancies and limit manual errors by simply moving to a standardized model-based procedure.
• Save significant time and money by reducing costs with a document generating process fully automated.
How are your
process efficient?
lorem.
